Job description Tracking of projects assigned and reporting on the progress. Provide service excellence support to operations and clients. Cater to client adhoc requirement. Preparing reports like SSC Tracker, Campaign performance Tracker,Cycle wise performance, Waiver Tracker. Monitoring, reporting and enhancing service level performance. Continuously look for opportunities to improve existing metrics for improving the service levels to meet company objectives Accuracy of data Number of reports generated in a specified period. Adherence to report TAT. Other key management attributes & Key Performance Indicators (KPIs) as agreed. Should be excellent in Excel and should be only from Domestic BPO background. Candidate Profile: Good Communication skills MS Office operating and typing skills Database management skills Analytical skills, Interpersonal and Problem Solving skills Job code: MIS