Proactively work with each GBE and Functional leaders to identify areas for Process Automation which could enable Productivity gains, Cost savings and Revenue growth.
Differentiate and determine if a complex problem is system related or a business process problem and make impactful recommendations accordingly with the help of the broader cross-functional IT organization.
Work with the SPS Customer Master Data team, Global Pricing and functional Teams to determine not only the data fields and field combinations that are acceptable, but the data fields and field combinations that produce the best results.
Develop business cases, RFP/SOW, roadmaps, reviews and business readiness activities for the Customer Excellence leadership
Understand and engage the various capabilities available from the Enterprise IT Group and leverage those resources to improve SPS performance
Coordinate and leverage cross-functional SPS IT resources in adjacent functions such as Sourcing, Logistics, Finance, Service and Manufacturing/Planning
Exhibits customer-focused leadership behaviors as will interface with key business stakeholders and/or executives, peers and internal customers.
Coach Functional teams to measure ongoing KPIs.Help leaders to understand how these are measured and what changes can be made to improve them.Review and audit Automation target and manage healthy pipeline continuously