Needed minimum 6 months to 3 years experienced candidate for the role of Hotel front office executive for our 2 star property in Coimbatore , Ramnagar. Incentives will be given based on the performances
Responsibilities and Duties
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Monitoring House Keepers Jobs
Reporting to MD regarding Booking and Property Updates
Assist the clients for check-in and check-outRoom cleaning and checking after client check-ou
24/7 Room Services support
Clients luggage assistance at the time of check-out
Handling & Sorting out Guests Issues
Building Maintenance Incharge (EB/Water Motor/Lift/Other Electrical and Electronic machines)
