Hiring Customer Support Executive to offer excellent customer service and after-sales support. The Customer Support Executive will be responsible for a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Roles & Responsibilities: • Managing a team of representatives offering customer support. • Resolving customer complaints brought to your attention. • Assign the customer complaints to Technical Engineers • Coordinate with technical engineers and give an update to the customers • Once complaint is resolved informed the same to the customer and cross check with them whether the complaint has been resolved • Conducting quality assurance surveys with customers and providing feedback to the Reporting Manager. • Possessing excellent product knowledge to enhance customer support. • Maintaining a pleasant working environment for your team. Customer Support Executive Requirements: • A bachelor’s degree in administration or related field. • A minimum of 1 years' experience will be an advantage • Excellent interpersonal and written and oral communication skills. • Knowledge of CRM systems. • Knowledge of mediation and conflict resolution techniques is preferable.