Job Detail

Customer Service Associate - sutherland

Date Posted: Mar 02, 2021
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Job Detail

  • Location:
    Coimbatore, Tamil Nadu, India
  • Company:
    sutherland
  • Type:
    Full Time/Permanent
  • Shift:
    Day Shift
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    May 30, 2021

Job Description

  • Be a Problem Solver: Will be required to demonstrate an ability to problem solve, complicated issues daily. Provide prompt and efficient service to Customers including appropriate escalation of issues. Resolve queries confidently in a friendly, effective, clear, professional, and knowledgeable manner.
  • Know the Business: Business acumen in areas of e-commerce and retail. Remain updated in client and industry led processes, technology applications, utilities, and products. Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
  • Be the Expert: Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Strengthen Relationships: Work and partner with others, within a team-based environment. Contribute to a positive team environment and proactively aids team members with difficult contacts as needed
  • Consistently Deliver: Achieve and maintain required metrics and goals. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

 

Our most successful candidates will have:

  • Any Graduation/Under-Graduate
  • 0 to 2yrs Experience
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
  • Ability to demonstrate a history of Customer Obsession and Insisting on the Highest Standards
  • Responsible for answering customer support calls for general queries

Benefits

Skills Required

Job is expired

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