Be a Problem Solver: Will be required to demonstrate an ability to problem solve, complicated issues daily. Provide prompt and efficient service to Customers including appropriate escalation of issues. Resolve queries confidently in a friendly, effective, clear, professional, and knowledgeable manner.
Know the Business: Business acumen in areas of e-commerce and retail. Remain updated in client and industry led processes, technology applications, utilities, and products. Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
Be the Expert: Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Strengthen Relationships: Work and partner with others, within a team-based environment. Contribute to a positive team environment and proactively aids team members with difficult contacts as needed
Consistently Deliver: Achieve and maintain required metrics and goals. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Our most successful candidates will have:
0 to 2yrs Experience
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Ability to demonstrate a history of Customer Obsession and Insisting on the Highest Standards
Responsible for answering customer support calls for general queries
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