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Representative, Operations - Concentrix Daksh Services India Private Limited

Date Posted: Mar 02, 2021
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Job Detail

  • Location:
    Coimbatore, Tamil Nadu, India
  • Company:
    Concentrix Daksh Services India Private Limited
  • Type:
    Full Time/Permanent
  • Shift:
    Day Shift
  • Career Level:
    Experienced Professional
  • Positions:
    2
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    May 30, 2021
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Job Description

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

 

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

 

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

 

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

 

  • Maintain basic knowledge of client products and/or services

 

  • Prepare complete and accurate work including appropriately notating accounts as required

 

  • Participate in activities designed to improve customer satisfaction and business performance

 

  • Offer additional products and/or services

Benefits

Skills Required

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