To work closely with the Global quality team for effective Root cause and corrective action
Expert in ability to read and interpret engineering drawings/standard
Prepare, monitor, update & maintain all customer rejections
Work closely with Field Application Engineering, Sales & Customer support teams and Interact with customers and other CFT during the Root cause analysis and corrective action review
Responsible for preparation of 8D, follow up with source for RCA /CA
Provide feedback to customer and the steps taken to avoid recurrence on the complaints received within the given time scales
Liaise with Engineering team on need basis to provide an effective solution on the issues raised
To be the Key contact for all Quality related issues from customer
Follow up with source plant for RMA and forward it to customer within defined timelines
Co-ordinate with Customer support or Local sales team for providing credit note to customer
Responsible for implementing control measures, follow up for effectiveness on the corrective actions identified
Responsible for Customer complaint PPM on B2B related products
Schedule Customer visit to Discuss and close issues on time
Raise the TECHS complaint in system to related source and Follow up with them for 8D Report and forward it to customer within defined timelines
Decision making skill based on the customer complaint and involve local team support for usage decision / disposal action before approaching Global team
More focus on repeated customer complaint and fix the action plan to avoid recurrence
